The training at the beginning, support on launch day and after was magnificent, the help desk team are excellent – two years in we still feel the same, and wouldn’t hesitate to recommend GDS. We had no choice, and are delighted that we found GDS. Of course there were teething difficulties, as always when moving from one provider to another, and our staff were less than keen to change. From the start the team at GDS were receptive to our requirements, keen to work with us, listen and more importantly act on feedback to make improvements to their system. I am delighted we found a new garage software suite, GDS Workshop manager. They suggested that we look elsewhere for a car sales package from another provider – we did! Their proposal was to move from a full dealer management solution which was excellent, to separate modules excluding accounts and car sales. Of particular disappointment was they made it clear that they were withdrawing support for those customers that wanted and arguably needed to stay on a server based system. Having used a well known motor trade software provider for many years, including assisting them with developing improvement, and recommending their software to countless independent garage owners, (we were their largest customer at the time of purchase with a server on site and seven work stations) it was disappointing to learn they would be moving over to a web based platform.
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